Refund policy
Return and Refund Policy
Last updated: July 29, 2026
At BladeOrbit, we want you to feel confident in your purchase. This policy applies to products purchased directly from bladeorbit.com.
90-Day Money-Back Guarantee
You may request a return within 90 calendar days after your order is delivered.
To be eligible for a return:
- The product must have been purchased directly from bladeorbit.com.
- You must provide your order number or other proof of purchase.
- The product may be opened and tested as intended, but it must be returned with all included parts, accessories and complimentary items.
- The product must not be damaged by misuse, accidental damage, improper storage or unauthorized modification.
How to Start a Return
Email support@bladeorbit.com with your order number and the reason for your return. We will review your request and provide the correct return instructions and return address.
Do not send a return to the address shown on the original shipping label. Returns sent without authorization may not be accepted.
Bundles and Complimentary Items
If a product was purchased as part of a bundle, the complete bundle must be returned to receive a full bundle refund. Any complimentary product included with an offer must also be returned. If a complimentary item is missing, we may deduct its stated retail value from the refund where permitted by law.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us as soon as possible at support@bladeorbit.com. Include your order number and clear photos or video showing the issue.
If the claim is approved, BladeOrbit will arrange a replacement or refund and cover the reasonable return cost where a return is required.
Return Shipping
For change-of-mind returns under the 90-day guarantee, customers are responsible for return shipping. We recommend using a tracked service. BladeOrbit is not responsible for a return shipment until it is delivered to the authorized return address.
Refunds
After your return is received and inspected, we will email you with the result. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.
Free standard shipping has no refundable shipping value. The $7 Priority Processing fee is non-refundable once the order has entered priority processing or fulfillment.
Order Changes and Cancellations
Contact us immediately if you need to change or cancel an order. We cannot guarantee changes or cancellation after an order has entered fulfillment or has been dispatched.
Mandatory Consumer Rights
This policy does not limit any rights available under applicable consumer-protection law. Customers in the European Union and United Kingdom may have additional statutory cancellation, return, repair, replacement or refund rights.
Contact
Email: support@bladeorbit.com
Business name: BladeOrbit
Address: 20 Wenlock Road, London N1 7GU, United Kingdom