Shipping policy
Shipping Policy
Last updated: July 29, 2026
BladeOrbit ships worldwide to destinations accepted at checkout. Shipping availability may vary because of carrier limitations, local regulations or product restrictions.
Shipping Options
Standard Shipping — Free Worldwide
Standard worldwide shipping is included at no additional charge on eligible orders.
Priority Processing — $7
Priority Processing moves your order to the front of our dispatch queue. It does not change the carrier service, guarantee faster carrier transit or guarantee a specific delivery date unless expressly stated at checkout.
Processing and Delivery
Orders are reviewed and prepared before dispatch. Processing and delivery times vary by destination, order volume and carrier availability. Any delivery window displayed at checkout, in a dispatch email or on a tracking page is an estimate rather than a guarantee.
Processing or delivery may take longer during holidays, promotions, periods of high demand, address verification, customs checks, severe weather or other circumstances outside our reasonable control.
Tracking
We will send a dispatch confirmation and tracking information by email after your order has shipped. Tracking updates may take up to 48 hours to appear after dispatch.
Customs, Duties and Taxes
If duties, import taxes or other local charges are collected at checkout, they will be shown before payment. Where they are not collected at checkout, the customer is responsible for any duties, import taxes, brokerage fees or local charges imposed by the destination country.
BladeOrbit does not control customs processing times or charges imposed by local authorities.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact support@bladeorbit.com immediately. We cannot guarantee that an address can be changed after fulfillment begins.
Additional costs resulting from an incorrect, incomplete, refused or undeliverable address may be the customer's responsibility where permitted by law.
Lost, Delayed or Damaged Packages
If tracking has not updated for an extended period, the package is marked delivered but cannot be found, or it arrives damaged, email support@bladeorbit.com with your order number.
We may ask you to confirm the delivery address, check with household members or neighbours, provide photos or cooperate with a carrier investigation before a replacement or refund is approved.
Multiple Shipments
Orders containing multiple products may arrive in separate packages. When available, tracking details will be provided for each shipment.
Currency
Prices and shipping fees are displayed and charged in United States dollars (USD), unless another currency is expressly shown at checkout.
Returns
Eligible purchases are covered by our 90-day money-back guarantee. Please see our Return and Refund Policy for eligibility, return shipping and refund details.
Contact
Email: support@bladeorbit.com
Business name: BladeOrbit
Address: 20 Wenlock Road, London N1 7GU, United Kingdom